- CONTACT US/FAQ
Questions about an order or the website?
Please fill out the form below and you will be emailed within 24 hours. Inquires about custom products or items not on the webstore can be submitted here as well.
You may also email your dedicated customer service rep Tyler Fischer, directly at Tyler@xplorinc.com.
Please see below for Frequently Asked Questions.
Please Fill Out Form & Someone Will Contact You
Frequently Asked Questions
Xplor operates Monday - Thursday, 7:30am EST to 5:30pm EST. Any orders submitted after 5:30pm on Thursday will not be processed until Monday.
Any Changes made to an order must be sent via confirmed by email. If we are able to honor the change, you will receive an email confirming the change within 72 hours of your order being placed.
If there is a product you are interested in, but it has a high minimum, please reach out to us and we may be able to proceed with half the minimum for a small charge.
Customized orders such as embroidered apparel are not eligible for return unless the item is damaged or defective upon receipt. All non- apparel or non-personalized items are available for return within 30 days of receipt of item.
Xplor will pay for return shipping on damaged or defective goods. Customer will be responsible for any other shipping charges.
Embroidered items typically ship within 3-7 business days. Custom hard good orders typically ship within 10-14 business days.
If an order is needed by a certain date, please email Xplor team prior to placing your order at Orders@xplorinc.com Alternative products may be recommended. Rush charges may apply.
In the event of a defect in material or workmanship, Xplor will replace the goods, F.O.B. point of shipment or refund the purchase price for the merchandise at Xplor’s sole discretion, provided that a written claim is received within 15 days from the shipment date. Xplor’s liability shall not in any event exceed the cost of furnishing a replacement for the defective product.
Except for customized bulk orders, all orders ship from Xplor Headquarters. Xplor is not responsible for shipping delays caused by third party shipping companies (FedEx, UPS, etc.).
607 7th St E
Bradenton, FL 34208
XPLOR CANNOT BE HELD RESPONSIBLE FOR FAILURE TO FULFILL A DELIVERY COMMITMENT AS A RESULT OF SITUATIONS BEYOND OUR REASONABLE CONTROL. THIS INCLUDES BUT IS NOT LIMITED TO OCCURRENCES SUCH AS: NATURAL DISASTERS (I.E. HURRICANES, FLOODS), LABOR STRIKES, CONGESTION AT PORTS OF ENTRY, US CUSTOMS / HOMELAND SECURITY HOLDS AND DELAYS, OR FAILURE OF SUBCONTRACTORS TO PERFORM.